I received a call that my bike was ready but then got another call soon after that they were testing out the bike for me and that errors were showing up. They kept it until they were sure it was perfectly safe, which I absolutely appreciated. When I finally went to pick it up, both employees were super helpful in setting the bike up for me and making sure I was comfortable. The bike itself is a dream. It’s gorgeous for one, but also has great mechanics. My bike nerd of a boyfriend was super impressed with my bike. Now, I can enjoy rides with my family and explore town without worry about traffic or stopping to fill up a tank.