Return Policy

Did you have a change of heart? That's ok.

Bluejay Bicycles accepts returns of any item sold through bluejaybikes.com up to 30 days from the original purchase date. All returns must be authorized by Bluejay Bicycles prior to shipment.

  • All returned items must be unused and in their original packaging. 

  • Bicycles may be returned within 30 days of the original order ship date.

  • A 15% restocking fee will be charged for all returned bicycles.

  • Freight charges for the return of any bicycle which is returned to Bluejay Bicycles in its original packaging will be the responsibility of the customer in addition to the 15% restocking fee. 

  • All payment refunds will be initiated by Bluejay Bicycles within 3 business days after the receipt of returned items.

  • To initiate returns, please contact us at support@bluejaybikes.com or call (888) 654-9913. We require preauthorization for all returns.

In all cases, the cost of return shipping is the responsibility of the purchaser.

* To be eligible for refund, bicycles and accessories must be unridden and unused, in original clean condition, free from dirt, dust, or any fragrances, and in their original packaging if not yet assembled. Also, all returns must be preauthorized.

 

DAMAGE POLICY

If your package arrives damaged, don't worry — it's insured!

In case of damage, you have two options:

    1.  Accept the delivery and take clear photos of the box and bike right away. Then, file a damage report within two (2) business days after delivery. (Please follow instructions carefully, because the insurance company will reject any claim that is invalid or filed too late.) We will work with you to replace or fix any parts.
    2. Refuse the delivery and return it to us — but be aware that it will take 6-13 weeks to process your return.

If your bike or accessories are returned in damaged condition, with missing parts, or otherwise show signs of abuse, Bluejay reserves the right to refuse a refund or to charge additional restocking fees, at Bluejay's sole discretion. There will be no refund for any promotional offers.